About us
We’re the smart Innovation Platform trusted by over 600 general organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.

Now, we’re expanding our team and are looking for a

Renewal Manager (m/f/d)

Location: Europe, preferably Spain | Language: English & German
Your tasks
As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks,



improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.

Your role is a commercial interface function between Customer Success, Sales and Finance.

You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing.

These include in particular:

Renewal Management
You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
You control timelines, next steps, and escalations.
You will ensure that all relevant stakeholders are involved in good time.
Commercial Negotiation
You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations.
Churn Prevention
You will identify renewal risks at an ear

📌 Renewal Manager (Madrid)
🏢 HYPE Softwaretechnik
📍 Madrid