Job Description:
Job Description

Get ready to Own Service Excellence as a Customer Service Representative at Nutreco. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive integral impact for generations to come.
Join us in this customer‑centric role and Own your service, Own your communication, and Own your impact.

What you’ll do:

Helping to support smooth and efficient customer operations across our commercial and supply chain processes, you’ll be responsible for managing customer orders, providing first‑line support, and maintaining accurate customer and product data.
You’ll also handle customer questions, resolve issues, coordinate with internal teams, support contract renewals, and ensure all order‑related activities are processed accurately and on time.
Who we’re looking for :

We’re looking for someone who is responsible, proactive, and ready to Own this role. Someone who is confident, service‑oriented, and skilled at building strong relationships with customers and colleagues.
You excel at communication,



remain calm under pressure, and ensure accuracy even in a dynamic environment.

You’ll also need:
- Experience in customer service, sales support, logistics coordination, or order management
- Strong communication and problem‑solving skills
- Experience working with ERP/CRM systems
- Ability to manage multiple tasks while maintaining attention to detail
- Comfort working in a matrixed environment with multiple internal stakeholders

What you’ll receive :

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with a global footprint. Join us and you’ll gain access to a wide network of expertise and international career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long‑term focus.

In addition, you’ll receive:
- A competitive salary package
- Generous pension scheme
- 26 vacatio

📌 Customer service representative (Madrid)
🏢 Nutreco
📍 Madrid