JOB REQ ID: 29164

ABOUT SUPERMICRO:

Supermicro® is a Top Tier provider of advanced server, storage, and networking
solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data,
Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest
growing company among the Silicon Valley Top 50 technology firms. Our
unprecedented global expansion has provided us with the opportunity to offer a
large number of new positions to the technology community. We seek talented,
passionate, and committed engineers, technologists, and business leaders to join
us.

JOB SUMMARY:

Supermicro is seeking a Service Engineer that will be responsible for fieldwork
at customer sites to resolve and repair server systems. The Service Engineer is
a critical part of post-sales support and needs to demonstrate exceptional
technical aptitude in working with server products in addition to excellent
interpersonal skills. It requires the ability to Support our General Service
network and help build a world-class field engineering organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:





Includes the following essential duties and responsibilities (other duties may
also be assigned):
• On-site and remote troubleshooting and resolving complex technical problems on
Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive
maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and
professionally
• Provide 2nd line support to the reseller/distributors in all aspects of
customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to
define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolv

📌 Data Center Service Engineer (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva