SECTION 1 – IT Operations & User Support (70%)

Support the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures.
Assist in ensuring that software applications function correctly and efficiently across hotel devices.
Support the configuration and verification of network connectivity for computers and other devices.
Assist colleagues with Office applications, peripherals, printing, and network-related issues.
Support the management and control of IT consumables, including toners, peripherals, and replacement equipment.
Perform software and application upgrades under supervision.
Follow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions.
Review daily operational IT reports and escalate issues to the IT team when necessary.
Monitor backup processes and report incidents requiring corrective action.
Support the monitoring of wireless infrastructure, including access points and identification of unauthorized devices.




Assist in monitoring antivirus status and endpoint protection systems.
Support the review of network switch status and connectivity reports.
Participate in preventive maintenance activities across hotel facilities.
Assist in the Perfect Room Program (PRP) by verifying the functionality of in-room technology.
Perform checks on TV channels, AirPlay systems, Chromecast devices, and other guest-facing technologies.
Assist in restoring and configuring guest room devices when required.
Support cable management and infrastructure organization within technical rooms and communications areas.

SECTION 2 – Systems Learning, Security & Technical Development (30%)

Assist in reviewing failed software patches and updates under supervision.
Support vulnerability management initiatives and research solutions to reduce medium-risk vulnerabilities.
Develop knowledge of Active Directory administration, including user account creation and management.
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📌 IT Trainee – Information Technology Department (Madrid)
🏢 Mandarin Oriental
📍 Madrid