Location: Barcelona, Spain or Delft, Netherlands

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

Your Key Responsibilities

Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
Build customer QA relations by creating various service levels by supporting General and regional Key Account program programs
Support and ensure good complaint handling processes to fulfill customer expectations
Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
Seek opportunities to improve our customer services processes, e.g.



for questions, issues and questionnaires.
Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

We Offer

A great company and team where your voice matters, where it is essential to serve our customers well.
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability gamechangers, you’ll work on what’s next
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
A chance to impact millions of consumers every day – sustainability embedded in all we do

You Bring

MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
Several year

📌 Senior/ Coordinator, Customer Quality Excellence (España)
🏢 dsm-firmenich
📍 España