Location: San Fernando de Henares (Madrid)

Immediate Start | Full-Time Position

TECHNICAL SUPPORT ENGINEER (Spain & Portugal)

We are seeking an experienced Technical Support Engineer to support the
aftermarket business across Spain and Portugal. This role is responsible for
providing advanced technical support to customers and internal stakeholders,
ensuring high levels of service quality, equipment reliability, and customer
satisfaction. The position plays a key role in troubleshooting complex technical
issues, delivering product expertise, supporting aftermarket sales activities,
identifying improvement opportunities, and collaborating closely with customers,
service teams, and cross-functional departments to drive operational excellence
and business growth.

The position reports to the Aftermarket Sales Director, Sandvik Mining, Spain &
Portugal.

Profile Required

Position Purpose

To support the technical organization in the diagnosis, follow-up, and
resolution of machine-related issues, collaborate in warranty management
activities,



and act as a technical liaison between customers, distributors, and
the factory. The role is designed to progressively develop into a position with
broader technical responsibilities.

Key Responsibilities

1. Technical Support

* Analyze basic technical issues and perform initial diagnostics.
* Provide technical support to the aftermarket team and customers under
supervision.
* Participate in customer site visits for learning purposes and field support.

2. Warranty Management

* Support the collection of technical information required for warranty claims.
* Participate in the initial analysis of failures and machine breakdowns.
* Prepare documentation for coordination with the factory.

3. Factory and Distributor Relations

* Support technical communication with factory functions (Engineering, Product
Support, etc.).
* Assist in providing feedback regarding recurring issues, machine performance,
and product improvement opportu

📌 Technical Support Engineer (San Fernando de Henares)
🏢 Sandvik
📍 San Fernando de Henares