? Job Opportunity: IT Knowledge Management Specialist

? Location: Hybrid (4 days per month onsite) - Madrid
? Contract Type: Permanent
⏰ Working Hours: Full-time

? About the Role
At SOTEC Consulting – Astek Group, we are looking for an IT Knowledge Management Specialist to join an international Telecom & Workspace project.

This role focuses on the governance of technical documentation, the management of a SharePoint-based knowledge base, and the continuous improvement of the organization's AI Assistant (MIA).

You will play a key role in ensuring high-quality knowledge management practices across global operations, helping both IT support teams and AI-powered services deliver accurate and consistent information.

? Key Responsibilities
Review and validate Knowledge Base articles created by first-line support teams.
Manage and govern technical documentation across SharePoint and ServiceNow.
Determine the appropriate publication channel for new knowledge articles based on global Knowledge Management guidelines.




Ensure documentation complies with integral Knowledge Management standards, maintaining consistency in quality, structure, and content.
Analyze AI conversation logs to identify documentation gaps and improve AI response accuracy.
Create, update and optimize technical documentation to enhance the AI Assistant's knowledge source.
Maintain and continuously improve the global knowledge base, identifying outdated, duplicate or missing content.
Collaborate with international teams across multiple countries to ensure accurate and consistent technical documentation.

?️ Required Skills
Experience in Knowledge Management or Knowledge Base administration.
Professional working proficiency in English, as the service is delivered entirely in English.
Experience working with SharePoint and/or ServiceNow.
Experience creating, reviewing and maintaining technical documentation.
Experience validating knowledge articles and ensuring documentation quality.

? Nice to Have
Experie

📌 IT Knowledge Management Specialist (Madrid)
🏢 Sotec Consulting
📍 Madrid