About Us:

Tech Mahindra offers technology consulting and digital solutions to integral enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Salary range:
18K€

Years of Experience:
0-2 Years

Experience and specialization (between 0 and 2 years)
- Analysis, logging, reporting, and tracking of security events.




- Support in the detection of incidents and escalation to the corresponding area.
- Preparation of periodic reports.
- Ticket Documentation.
- Incident response.

Features
- 24×7 Operation
- Handling emails and calls from internal company/Telefónica teams
- Creating Incident Tickets in the ITSM Tool
- Sorting incidents received from external teams using the tool into categories: Network, Billing, or IT
- Assigning the incident to the right team for resolution
- Coordinating with the appropriate team to obtain status updates and communicate them to the customer
- Closing incident tickets

Tools
- MS Office: Excel, PowerPoint and Word
- ITSM Remedy (deseable)
- Monitoring tools (Site 24*7, OBM) (desirable)

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your wor

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