For our international customer in Valencia, we are looking for a hybrid ServiceNow CMDB-CSDM Analyst.

EU candidates are welcome to apply. Candidates need to be based in Valencia or willing to relocate to Valencia. Candidates need to be versátil to work across time zones, including alignment with US Eastern Time where required.

Work permit is not provided. Candidates need to be fluent in English.

Tasks and responsibilities

Implementing and enforcing CSDM standards for Business Applications, Application Services, and Technical Services;

Using CMDB Health Dashboards to detect and remediate duplicate, orphaned, or stale CIs;

Defining CI classes, attributes, naming conventions, and relationships, as well as managing the lifecycle of data;

Managing and troubleshooting ServiceNow Discovery, Service Mapping, and data ingestion from third-party tools;

Working with IT teams to align Configuration Management with Incident, Change, and Asset Management;

Creating Data Dictionaries, data flow diagrams, and maintaining documentation for CSDM modeling;





Responsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners;

Support the Hardware and Software Asset management process owners with centralization and normalization of data, management of vendor and contracts while enabling cost optimization and reducing risk;

Assist in managing Discovery processes and schedules to ensure data is captured regularly and with minimal errors directly into the CMDB;

Assist with and enable Service Mapping providing a service-aware view within the CMDB;

Lead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders;

Capture business and user requirements, and provide estimates on the level of effort to deliver solution;

Iden

📌 ServiceNow CMDB-CSDM Analyst (Barcelona)
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