At Element Logic, we develop software that powers some of Europe's most advanced
automated warehouses. When our customers experience critical issues, our Support
team is there to solve complex problems, restore operations, and continuously
improve system performance.

We're now looking for an Incident Support Specialist to join our Customer
Success Support team in Spain. You'll become our local software support
specialist while working closely with experienced colleagues across Norway,
Sweden, Denmark, and Germany. Although you're based in Spain, you'll be part of
an international team that collaborates daily to support customers across
Europe.

This isn't a traditional helpdesk role. We're looking for someone who enjoys
technical problem-solving, understands how business-critical systems work, and
takes ownership when customers need expert support. The role starts with
first-line incident support while you learn our software solutions. As your
knowledge grows, you'll transition into second-line support with greater
responsibility for advanced troubleshooting, root cause analysis,



integrations,
and system optimization.

What you'll do:

* Resolve incidents affecting customers' warehouse operations.

* Investigate root causes and deliver long-term solutions—not just quick fixes.

* Support and troubleshoot our software solutions, including eOperator and
eController.

* Analyse SQL databases and investigate integrations between systems.

* Identify opportunities to improve system performance and stability.

* Create documentation, FAQs, and training material that strengthen knowledge
sharing.

* Work closely with consultants, developers, and Customer Success teams across
Europe.

* Participate in major incident response and escalation activities.

Who we're looking for:

We're looking for someone who combines technical curiosity with professional
maturity. You enjoy understanding how software, databases, and integrations
work, but you're just as comfortable working di

📌 Incident Support Specialist (Cornellà de Llobregat)
🏢 Element Logic
📍 Cornellà de Llobregat