About the Role
We are looking for an energetic and proactive After-Sales Operations Specialist to join our growing European team.
This role is idóneo for someone who enjoys solving problems, improving customer experience, working across teams, and building efficient service operations in a fast-paced international environment.
Rather than extensive management experience, we value ownership, curiosity, initiative, and a strong willingness to learn and grow.
You will work closely with both European and HQ teams to support and continuously improve our after-sales service operations across the region.

Key Responsibilities
Service Operations
- Monitor daily after-sales service operations and ensure a high-quality customer experience.
- Track service performance and identify opportunities for operational improvement.
- Handle escalated service issues and support the resolution of customer complaints when needed.
- Continuously improve service processes to enhance efficiency and customer satisfaction.

Service Partner Management
- Collaborate with external repair centers,



logistics providers, and service partners across Europe.
- Monitor partner performance and support service quality improvement initiatives.
- Build strong working relationships with partners and help ensure consistent service standards.

Data Analysis & Continuous Improvement
- Collect, analyze, and interpret service-related data, including service KPIs, repair performance, turnaround time, and customer satisfaction metrics.
- Prepare regular reports and provide actionable recommendations based on data insights.
- Support continuous improvement projects to optimize service operations and customer experience.

Cross-functional Collaboration
- Work closely with customer service, sales, product, logistics, and headquarters teams to address operational challenges.
- Coordinate cross-functional initiatives and support the implementation of new service programs and processes.
- Act as a bridge between local Eur

📌 EU-Service Operations Specialist (Comunidad de Madrid)
🏢 OPPO
📍 Comunidad de Madrid