Description
Location & Work Model: On-site in Barcelona (the vibrant Poblenou hub)Project Highlight: Global Airgun E-Commerce ScalingSalary: €22,000 - €28,000 annual grossWhat is the Project? Imagine being the ultimate technical go-to person for a rapidly growing, international e-commerce collective that dominates the world of premium, high-performance PCP airguns and elite outdoor gear. We aren't talking about basic mass-market items here. We deal with high-value, beautifully engineered mechanical equipment for ultra-passionate collectors, competitive shooters, and global hobbyists who know their gear down to the millimeter.If your idea of support is copy-pasting generic answers from a basic manual, you’ll definitely want to skip this one But if you get a thrill out of untangling technical puzzles, talking precision mechanics, and understanding how intricate components fit together, this project is gold. You will be the crucial link in a highly technical, international direct-to-consumer ecosystem. Our clients expect smart, human, and deeply knowledgeable communication.



By offering top-tier mechanical and product guidance, you help turn complex product setups and high-stakes integral shipping into smooth, flawless victories for enthusiasts worldwide.The Role & Its Responsibilities We need a structured, mechanically minded problem-solver to own the product support journey across our entire multi-brand portfolio. Your day-to-day will be highly interactive, and you'll have clear targets to hit:Master the Technical Helpdesk (Objective: Absolute Query Resolution): Run our HubSpot email and ticketing platform like a pro. You’ll decode complex product compatibility, guide buyers through technical schematics, and navigate post-sale warranty or mechanical troubleshooting steps with zero hiccups.Proactive Community & Order Alignment (Objective: Reputation & Retention): Don't just wait for questions. Reach out to high-value buyers beforehand to clarify complex technical orders,

📌 Technical Product (España)
🏢 Blu Selection
📍 España