Hello

At Factorial we're looking for a
Team Lead to join our Spanish Customer Experience team
and help us take the company to the next level.

In this role, you will
report directly to the Head of Account Management for Spain
and team up with other Area Managers to spearhead our mission of creating, for our Spanish customers, the highest satisfaction levels at every touchpoint.

Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do
- Lead and guide a dedicated team of 6-8 Account Managers
, fostering a culture of ownership, self improvement, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
- Regularly monitor
team performance metrics
, identifying areas for improvement, and implementing tailored strategies to drive your team and the business
growth
.




- Active participation to develop and implement with your Area and the Talent teams robust
recruitment and retention
strategies to build the best teams.
- Design, evaluate, analyze, and execute
innovative strategies
and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall
revenue amplification
.
- Drive motivation within the team by providing consistent and constructive
feedback
, and fostering
hands-on leadership.
- Collaborate cross-functionally with different teams
, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.

What are we looking for
- Spanish expert
speaker and
fluent in English
.
*We are international*
- Proven experience
Managing Customer-oriented individual contributors
in a Customer Experience team, with a track record of driving upselling and custom

📌 Account Manager Team Lead Spanish Market (Barcelona)
🏢 Factorial
📍 Barcelona