Mission of the role

The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on
Italy and France
.

The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.

Key responsibilities
- Analyze and improve operational and servicing processes across the full
NPL lifecycle
(boarding, servicing, recoveries, disposals, reporting).
- Support
process harmonization and standardization
across countries, adapting to local regulatory and operational specifics.
- Act as a
process and analytical reference
for international teams, especially Italy and France.
- Support management decision‑making through
data analysis, KPIs, dashboards and performance reviews
.
- Translate business needs into
clear functional requirements




for IT, Data and reporting teams.
- Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.

Required profile
- Engineering degree
(industrial, management, civil, computer or similar).
- Strong analytical and problem‑solving skills
.
- Proven experience in the NPL / Special Servicing business
(mandatory).
- Hands‑on experience with operational processes, servicing platforms and portfolio data.
- Advanced
Excel
skills; experience with KPIs and large datasets.
- International exposure or multi‑country operational experience is a strong plus.

Languages
- English: fluent (mandatory)

Personal skills
- Structured and detail‑oriented mindset.
- Strong communication skills across cultures and seniority levels.
- Proactive, hands‑on and delivery‑focused.

📌 Transformation Project Manager (Madrid)
🏢 Copernicus
📍 Madrid