Job Responsibilities

1. Operations Data Monitoring: Responsible for daily monitoring and analysis of key warehouse operations data, identifying anomalies in a timely manner, providing feedback, and assisting in developing optimization plans to improve overall operational efficiency.
2. System Management: Responsible for the daily management and maintenance of warehouse-related systems, including system configuration, order consolidation strategy configuration, and permission management; liaise with product and technology teams to propose and follow up on system optimization requirements.
3. Packaging & Consumables Management: Responsible for demand forecasting and system-based procurement of warehouse packaging materials and consumables; follow up on purchasing payments, goods receipt, and inventory management to ensure timely and adequate material supply.
4. Order Consolidation Management: Develop and optimize order consolidation strategies; oversee order merging and printing operations to improve order processing efficiency and ensure smooth outbound workflows.
5.



Customer Service Collaboration: Handle warehouse-related customer complaints, including preparation of supporting documentation, issue resolution, compensation process follow-up, and work order processing to reduce customer complaint rates.
6. Process Auditing: Responsible for auditing and supervising the execution of SOPs across warehouse operations, including checks on morning/evening meeting compliance and targeted process audits, driving the standardization of workflows.
7. Warehouse Operations Support: Assist warehouse managers in daily operations management, and coordinate workforce scheduling and staffing planning for the warehouse.
8. Policy & Process Optimization: Participate in the development and improvement of warehouse regulations, operational standards, and procedures; continuously optimize workflows to improve efficiency and reduce operational costs.
9. Location Management: Assist in ware

📌 Cainiao-Production Planning Team Leader-Spain (Alovera)
🏢 Cainiao
📍 Alovera