- We’re looking to expand our Technical Support team to work remotely from Spain and provide first-technical level support for our French-speaking customers
- You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction
- You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding
- If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira)
- You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc
- You are very familiar with our processes and support the rest of the General Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally
Benefits
- Corporate Shopping Discounts




- Dog Friendly Offices
- Home Office / Remote Work
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- Language Courses (German & Business English)
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees- Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT
- You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself
- You have experience working in an international team
- You are open to new ideas and approaches, you have excellent oral and written communication skills
- BA/BS degree (optional)
- You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach

📌 Technical Support Specialist (España)
🏢 Uberall
📍 España