THE WORK: Deliver excellence in every interaction. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This role embraces advanced Customer Service skills and offers an engaging opportunity to grow and make a meaningful impact.

Manage resources to ensure deliverables meet service level agreements.

Oversee recruiting and staffing processes to maintain optimal service delivery capacity.

Engage with staff to foster a positive and productive work environment.

Monitor and balance cost-to-serve with delivery targets to optimize performance.

Identify, track, resolve, and escalate issues to maintain service quality.

HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Service.

A minimum of 1 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.

Intermediate communication skills.

Beginner conflict resolution skills.

Intermediate organizational skills.

Beginner adaptability skills.

📌 Cx Agent (Madrid)
🏢 Accenture
📍 Madrid