At ING we are looking for Daily Banking & Savings Process Expert

We are looking for a talented and enthusiastic
Daily Banking & Savings Process Exper
t to join our
COO Daily & Saving
s Team of
COO Products Tribe Spain.

The responsibility of this team is to analyze, monitor, control and develop the transactional and savings accounts processes. Focused on the E2E customer journey we ensure the proper work of the process and the best customer experience.

As a key member of the team, you will provide knowledge and expertise in the operations area. This means process monitoring, controlling SLAs, managing external providers, process efficiency, customer service, collaboration and continuous improveme
nt.

Your key responsibilities:

As a Daily Operations Expert
- Have a deep understanding of the client daily & savings processes, including bankruptcies.
- Implement robust controls and procedures Be responsible for controlling and monitoring external providers’ flows to detect, prevent and avoid inefficiencies.
- Ensure that we provide our clients with the best experience.



Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.
- Create and maintain reports aligned with business and operational needs.
- Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency).
- Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring positive client experience.
- You are responsive, proactive, and empathetic in your interactions with customers and colleagues.
- Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.

What are we looking for?

Want to know if this job is m

📌 Daily Banking (Madrid)
🏢 ING España&Portugal
📍 Madrid