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Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Shared Client Success team is responsible for providing operational assistance to a large and diverse number of Visa clients in Europe. The team is responsible for helping clients resolve operational queries and drive improvement opportunities to completion.

The Analyst, Client Success is an individual contributor responsible for managing the operational relationship for a large number of European clients and providing both,



reactive operational support and proactively assistance in growing clients’ business. This role serves as a functional specialist, located inMadridand reporting to Head of Shared Client Success, Europe.

This role will provide the opportunity to shape how Visa leads the management of a significant group of its growth clients through support and input into the automated tools, capabilities and processes that enhance the client experience at scale. The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficient, and consultative operational support aligned to business objectives.

Responsibilities include:
- Establish working relationships within broader Client Services department and cross-functional experts to resolve operational client queries, optimize performance, and support pre-sales activities as needed
- Ensu

📌 Client Success Analyst Shared Services Europe (Madrid)
🏢 490 Visa Consolidated Support Services (India) Private Limited - Tech Unit
📍 Madrid