Summary
Octave is seeking a Software Consultant to join our team. Octave offers a professional and flexible work environment, excellent benefits, and opportunities for career advancement.
The ideal candidate will work as part of a global team to provide technical support through direct interactions with customers, internal service consultants, our cloud solutions, as well as customer on-premise installations of Asset Information Management (AIM) products. The role demands a strong technical knowledge, troubleshooting skills, and a collaborative team-oriented mindset. In this role you will regularly interact with solution development, ownership teams and customers to investigate and resolve problems, discuss and document design issues.
Responsibilities
You will...
- Perform troubleshooting tasks such as root cause analysis and mitigation of issues reported by users or customers.
- Provide real time integral support to internal stake holders as well as external customers for product related issues.
- Perform technical tasks in support of installation and maintenance of our products.
- Interface with internal stake holders, including management, software development, services and product planning teams.
- Facilitate communication and delivery of resolutions that require multi-disciplinary coordination.
- Contribute to an internal CRM knowledge base for knowledge transfer.
- Contribute to status updates on critical issues to management.
- Make recommendations to the team on improving business processes and reducing support issues.
- Accurately document support activities and outcomes.
- Maintain adherence to customer service level objectives.
Qualfications
- A recognised degree in a technical field preferred.
- Excellent verbal and written communication skills:
- Working knowledge of Database platforms is desirable
- Working knowledge of Microsoft Internet Information Services and Web Applicatio
📌 Software Consultant (Madrid)
🏢 Octave
📍 Madrid
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