As a
Warranty Technician
, you are responsible for managing warranty claims and returns, providing technical support to customers, and ensuring the effective resolution of warranty-related issues. Working closely with customers, internal teams, and quality stakeholders, you analyse warranty cases, investigate non-conformities, and contribute to maintaining high service and quality standards.
WHAT ARE YOU GOING TO DO AS A WARRANTY TECHNICIAN?
- Manage and follow up warranty claims, ensuring timely and accurate processing.
- Analyse warranty cases and identify root causes of product failures.
- Coordinate the complete warranty and return process with customers.
- Handle internal non-conformities and quality-related incidents.
- Provide technical support and guidance to customers regarding products and applications.
- Offer technical assistance on mechanical, electrical, and electronic matters.
- Collaborate with quality, technical support, and customer service teams to resolve warranty issues.
- Maintain accurate records and documentation related to warranty cases.
- Monitor case progress to ensure actions are completed within agreed deadlines.
- Contribute to continuous improvement initiatives by providing feedback and recommendations based on warranty analysis.
WHAT DO YOU BRING AS A WARRANTY TECHNICIAN?
- Vocational training in Automotive Technology, Electromechanics, Mechanical Engineering, or a related field. Knowledge of electromechanical systems and general mechanics.
- Understanding of automotive air conditioning systems.
- Experience in the automotive industry is preferred.
- Good analytical and problem-solving skills.
- Customer-oriented mindset and ability to provide technical support.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office applications.
- Spanish at a high level and English at an intermediate level.
- Intermediate level of English; knowledge of Portuguese is considered an advantage.