Job Description
About us
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.
Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our general community of native speakers and lesson content designed for real life.
Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.
The role
We are looking for a motivated and talented Customer Service Representative to handle some of our customers’ queries, in English and French or German or Turkish.
You are responsible for responding to our users’ queries on email, making sure you hit the team’s SLAs and meet a high level of customer satisfaction.
You have demonstrable experience of providing excellent customer service,
and a natural ability to put yourself in the customer’s shoes and sense what could make the difference for Busuu’s success and reputation.
You have excellent written communication in the languages mentioned above, strong customer service skills, and the ability to upsell without being too pushy.
You know when to escalate a case to your manager, asking for support when needed and highlighting new trends and issues, in order for Busuu to improve its service in a timely manner.
What does a Customer Service Representative do at Busuu
Using Zendesk as the main platform, you are responsible for responding to a large volume of emails and live chat sessions, coming from our users.
The type of requests varies, from technical bugs to content issues, cancellation and refund requests, responding to app reviews, or guiding our users through our app features and functions.
Your tasks will mostly consist in:
- Managing incoming queries in a t
📌 Customer Satisfaction Representative (España)
🏢 Chegg
📍 España