Company Description
Our client is an international industrial company specializing in the manufacturing and distribution of high-quality products across multiple markets. With a strong focus on innovation, operational excellence, and digital transformation, the company offers a stable and collaborative environment where employees are encouraged to grow and develop their careers
Role Mission & Location
As an IT Support Specialist , you will be responsible for delivering first-line IT support to internal users, ensuring the smooth operation of hardware, software, and workplace technology. This is an on-site position based in Lisbon, Portugal .
Key Responsibilities
- Receive, analyze, and resolve first-level IT support requests.
- Provide hardware and software troubleshooting and technical assistance.
- Deliver support via ticketing system, phone, and remote support tools.
- Document incidents and solutions accurately within the ticketing system.
- Escalate complex issues to the 2nd Level Support team when required.




- Contribute to the continuous improvement of IT support processes and procedures.
- Deliver user training and guidance to improve employees' IT knowledge.
- Support the planning and execution of hardware and software rollouts.

Essential Requirements
- Degree, vocational training, or equivalent experience in IT, Computer Science, or a related field.
- Previous experience in 1st Line / Service Desk / IT Support roles.
- Strong knowledge of Windows 10, Windows 11, iOS, and Microsoft Office applications.
- Experience troubleshooting hardware and software issues.
- Fluent German (written and spoken) and good English communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Excellent communication and teamwork skills.

Nice-to-Have Requirements
- Experience working with ITSM or ticketing tools.
- Basic knowledge of system administration.
- Experience supporting IT rollouts and workplace deployments.
- Continuous improvement min

📌 IT Support Specialist (España)
🏢 Talenthackers
📍 España