Mission

As a client advisor at OFF-WHITE, you will be expected to provide customers with an exceptional and luxurious experience, showcasing OFF-WHITE’s history, the quality of its materials and its creativity.

Main Responsibilities:

Sales Performance
- Lead individual sales and achieve performance target and KPI
- Engage in upselling, cross selling and multiple selling for all product categories

Client Management
- To strengthen relationships with customers and build customer loyalty for Off-White, whilst also implementing the appropriate CRM tools.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations
- Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input





Store Management
- Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile
- At least 2 years’
experience in Fashion/Luxury Sale
- Bachelor’s Degree or equivalent is preferred
- Manages own image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills
- Organization, professionalism, self-confidence
- Strong customer service skills
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for Fashion/Luxury Industry
- Fluent English and Spanish

📌 Sales Assistant (Madrid)
🏢 Off-White
📍 Madrid