Dealership
L0418 Suburban Cadillac of Plymouth

BDC Administrator

Suburban Cadillac of Plymouth

Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive
Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized
BDC Administrator
to join our team.

This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.

As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.

What You’ll Do
- Respond promptly and professionally to customer inquiries by phone, email, text,



and online lead platforms
- Make outbound calls to prospective and existing customers
- Schedule and confirm sales and service appointments
- Provide customers with accurate, helpful information while creating excitement about their visit
- Follow up consistently with customers throughout the inquiry and appointment process
- Maintain accurate and detailed customer records in the dealership CRM
- Partner closely with dealership leadership, sales, and service teams
- Help ensure every customer receives a professional, timely, and welcoming experience
- Meet individual and department appointment, follow-up, and performance goals
- Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset

What You’ll Bring
- Strong verbal and written communication skills
- A friendly, confident, and professional phone presence
- Excellent organization and follow-up habits
- The ability to ma

📌 BDC Administrator (Zamudio)
🏢 Lithia & Driveway
📍 Zamudio