IT & Technology - Decision Makers - ITSM/ESM Research

*About Prolific*

Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with diverse experiences, knowledge, and skills.

*The role*

We're looking for
IT and Tech Leaders
with hands-on experience
selecting and using ITSM or ESM platforms
to join our Expert Network as subject matter experts.

If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight.

Researchers looking for your skills tend to pay up to
$200 per hour
. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

*What you’ll bring*
- Professional Experience:




Director-level
or above experience in IT, Technology, IT Operations, or a related function
- Domain Knowledge:
deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
- ITSM/ESM Experience:
current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Decision-Making:
experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- Analytical Thinking:
the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
- Communication:
exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
- A PayPal account to receive

📌 IT & Technology - Decision Makers - ITSM/ESM Research (España)
🏢 Prolific
📍 España