13 ago
|
BULLIT SYSTEMS
|
España
13 ago
BULLIT SYSTEMS
España
Experience and specialization (between 0 and 2 years)
- Analysis, logging, reporting, and tracking of security events.
- Support in the detection of incidents and escalation to the corresponding area.
- Preparation of periodic reports.
- Ticket Documentation.
- Incident response.
Features
• 24×7 Operation
- Handling emails and calls from internal company/Telefónica teams
- Creating Incident Tickets in the ITSM Tool
- Sorting incidents received from external teams using the tool into categories: Network, Billing, or IT
- Assigning the incident to the right team for resolution
- Coordinating with the appropriate team to obtain status updates and communicate them to the customer
- Closing incident tickets
Tools
- MS Office: Excel, PowerPoint and Word
- ITSM Remedy (deseable)
- Monitoring tools (Site 24*7, OBM) (desirable)
📌 NOC Technician (España)
🏢 BULLIT SYSTEMS
📍 España