German Speaking Contact Centre Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing (BPO) firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across the globe. We specialise in placing skilled professionals into high-impact roles within the outsourcing industry, offering candidates not just a job, but a genuine career pathway with outstanding support every step of the way. At Mercier Consultancy Group, we believe that people are the foundation of every successful business — and we are committed to making your next career move the best one yet.

Job Overview
Mercier Consultancy Group is currently seeking a highly motivated and customer-focused German Speaking Contact Centre Agent to join a dynamic, fast-paced BPO team operating remotely within Greece.



This is an outstanding opportunity for German-speaking professionals looking to advance their careers in the outsourcing industry while enjoying the exceptional lifestyle that Greece has to offer. If you are passionate about delivering first-class customer experiences, thrive in a structured contact centre environment, and are ready to embrace a new professional chapter, this German Speaking Contact Centre Agent position in Greece is the perfect fit for you.

Key Responsibilities
- Handle inbound and outbound customer contacts via telephone, email, and live chat on behalf of BPO clients, delivering consistently high levels of service in fluent German
- Accurately diagnose customer needs, resolve queries efficiently, and escalate complex issues to the appropriate department or tier within the contact centre structure
- Maintain comprehensive and precise records of all customer interactions using CRM and case management systems, in full compliance with data protection and outsourcing industry standards
- Meet and consistently exceed key performance indicators (K

📌 German Speaking Contact Centre Agent (España)
🏢 Mercier Consultancy MD
📍 España