Customer Experience Representative With Turkish, Barcelona, Spain
As a Customer Experience Representative you will be the primary contact to provide order management support for our Taste Texture & Health customers. This role also develops and delivers customer solutions that support business strategies and meet customer expectations. Our Customer Care team also interacts with our sales team/sales management on regular basis and effectively communicate with Account Managers, customers, planning and other internal stakeholders as required.

Key Responsibilities
To coordinate daily operations (regular and exceptional) activities between customers and DSM‑Firmenich and to understand customers operations model and propose continuous improvement.

Efficiently process Order‑to‑Cash activities and coordinate customer requirements.

Understand and input customer demand.

Solve customer operations issues to ease deliveries requirements.

Give feedback and maintain a clear and efficient communication flow between Customers and DSM‑Firmenich.





Understand and take ownership of customer constraints to continuously improve DSM‑Firmenich service levels.

Open, follow up and close relevant customers' non‑conformities.

Perform monthly demand planning activities in line with information received from customers.

Highlight, propose and follow up potential action plans.

We bring
A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

A space to grow by encouraging and supporting curiosity and an open mindset;

A culture that prioritizes safety and well‑being, both physically and mentally;

The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

A versátil work environment that empowers people to take accountability for their work and own the outcome;

Barrier‑free communities within our organization where every employee is equally valued and respected – rega

📌 Customer Experience Representative with Turkish, Barcelona, Spain
🏢 dsm-firmenich
📍 Barcelona