The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.

This role serves as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality, building strong cross functional networks to ensure customer feedback, field issues, and service insights are systematically translated into effective and lasting improvements. Quality topics related to spare parts are addressed as part of an integrated, end to end service quality approach.

The position places a strong emphasis on preventive quality management, structured problem solving, and continuous improvement to reduce defects, strengthen service reliability, and enhance customer satisfaction across the EMEA region. A strong customer mindset and the ability to influence across organizational boundaries are critical to success in this role.

We offer:
- Career Development




- Competitive Compensation And Benefits
- Pay Transparency
- General Opportunities

Tasks and Qualifications:
Your Tasks and Responsibilities:
- Provide leadership for a team of quality engineers across EMEA supporting LSS organizational quality
- Deliver strategic objectives Customer quality aligning to the goals and objectives of EMEA quality and EMEA LSS organizations
- Drive engagement and build strong relationships across the LSS organization embedding quality into the mindset of the organization
- Coach, train and mentor quality team members and LSS to improve capabilities in problem solving and other Quality methodologies
- Analyze quality performance using advanced data analytics and Pareto analysis to identify systemic issues, trends, and improvement opportunities across customer service and spare parts operations.
- Lead and facilitate structured problem-solving activities including Root Cause Analys

📌 Customer Service Quality Manager (Coslada)
🏢 Dematic
📍 Coslada