Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today
creates exclusive products including watches, jewelry, writing instruments and
leather goods which reflect our high demands with respect to culture, quality,
design, tradition and craftsmanship. With more than 25 subsidiaries and 600
boutiques MONTBLANC is present all over the world.

Job Summary: The Boutique Manager is responsible for leading and managing all
operations of the Montblanc boutique, ensuring exceptional customer experience
and the achievement of sales and profitability targets. This role requires a
dynamic leader with a passion for luxury, a deep understanding of customer
service, and the ability to inspire and develop a high-performing team.

Key Responsibilities:

* Sales Management and Objectives:
* Develop and implement strategies to achieve and exceed the boutique's sales
and KPIs targets.
* Monitor and analyze traffic, market trends and competition to identify
growth opportunities.
* Manage the boutique's budget and control expenses.

* Clienteling & Customer Experience:




* Ensuring the growth of the customer database and improve its quality.
* Ensure that every customer receives personalized and high-quality service,
creating a memorable shopping experience.
* Resolve customer complaints and issues efficiently and professionally.
* Foster long-term relationships with customers, building a loyal customer
base.

* Team Management:
* Recruit, train, and develop a highly motivated and competent sales team.
* Set clear performance objectives and provide regular feedback.
* Create a positive and collaborative work environment.
* Manage staff schedules and ensure adequate boutique coverage.

* MKT, Product Management and Visual Merchandising:
* Design and enhance marketing initiatives aligned with the boutique's needs,
in collaboration with the Retail and Marketing departments.
* Maintain in-depth knowledge of Montblanc products, including their history,
features, and benefits.

📌 Boutique Manager (Las Rozas de Madrid)
🏢 Richemont
📍 Las Rozas de Madrid