ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

WHAT YOU CAN EXPECT

We are looking for a Unified Communications Consultant with deep expertise in Cisco Collaboration platforms and enterprise grade Contact Center technologies.

This role focuses on steering the UC architecture, defining design standards, documenting complex environments, and ensuring technical alignment across general regions and platforms.

The ideal candidate brings a strong architectural mindset:

✔ designs solutions,

✔ validates and governs implementations,

✔ ensures interoperability,





✔ and documents the complete UC ecosystem following enterprise architecture principles.

UC Architecture & Strategy
- Define the end-to-end UC architecture covering CUCM, Unity Connection, CUBE, SIP infrastructure, UCCE, and Webex CC.
- Drive the UC roadmap aligned with business transformation and cloud migration strategies.
- Own the dial plan architecture, intercluster routing, numbering plan normalization, and cross regional governance.
- Lead design decisions for resiliency, HA, clustering, security, and SIP interoperability.

Design & Documentation Ownership
- Produce and maintain HLDs (High-level Designs) and LLDs (Low-level Designs) for UC & Contact Center environments.
- Document SIP call flows, integrations, trunking models, SBC logic, failover behavior, and overall service dependencies.
- Ensure alignment with existing design frameworks (SME/ILS, Webex CC routing logic, SBC universal call flow models).
- Maintain architecture landscapes including CUCM

📌 Digital Architecture (España)
🏢 Jobs At Basf
📍 España