Key Responsibilities

1、Dealer Development and Service Support
- Conduct regular on-site assessments and audits of authorized dealers' service capabilities to ensure alignment with company standards and identify areas for development.
- Regularly follow up and promote the construction of dealers’ service resources, accurately record progress and status, and ensure dealers achieve KPI targets for personnel, vehicles, service outlets, tools, and spare parts.
- Identify and recommend potential third-party service providers to the Service Manager to help expand regional repair coverage.
- On-the-Job (OJT) Coaching: Audit dealer workshop capabilities and provide hands-on, over-the-shoulder mentoring to dealer technicians during joint field visits to handle complex repairs.

2、Emergency VIP Intervention & Field Repair
- Rapid SLA Execution: Respond immediately to service orders from the Service Operations Coordinator or Service management system(LTC). Utilize the shared regional Pool Fleet (Diagnostic Vans or Heavy Trucks)



to arrive at Top VIP customer sites and execute repairs within the mandated SLAs (e.g., 8-hour arrival).
- Advanced Troubleshooting: Independently diagnose and resolve complex mechanical, hydraulic, and electrical failures on-site using systematic methodologies and OEM diagnostic tools. Escalate hyper-complex issues to the regional Technical Support Engineer (TC) when necessary.

3、Proactive Parts Sales
- Field Consultative Selling: Actively promote and sell spare parts, Preventive Maintenance (PM) kits, and service contracts during on-site visits to authorized dealers and Top Key Accounts.
- Machine Health Inspections (Leads Generation): Conduct regular machine undercarriage and overall health inspections in the field to generate proactive parts sales leads and help customers prevent unplanned downtime.
- Demand Generation & Handover: Trigger parts demand from the frontline. Once customer intent is confirmed, promptly hand over the requirement to the d

📌 Field Service Representative (Comunidad Valenciana)
🏢 Zoomlion
📍 Comunidad Valenciana