- We are looking for a curious, resourceful, and detail-oriented Tech Support Specialist interested in management path to join our growing Tech and Product team in Barcelona
- As a Tech Support Specialist, you will act as a bridge between our clients, Customer Success teams, and Engineering organisation
- You will play a key role in ensuring technical issues are identified, investigated, communicated, and resolved with high quality and speed
- Beyond day-to-day support, you will contribute to platform reliability, release quality, tooling, and technical enablement across the organisation
- You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering)
- The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform




- This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites
- Handling and resolving technical support tickets from internal stakeholders, mainly Customer Success, and occasionally directly from clients
- Investigating platform issues, unexpected behaviours, and customer-impacting bugs through logs, browser developer tools, testing, API analysis, and reproduction flows
- Analysing implementation setups, embed codes, scripts, integrations, and platform configurations to ensure Flowbox is correctly implemented across different environment
- Filing clear, structured, and actionable bug reports while collaborating closely with Engineering teams throughout investigation and resolution processes
- Supporting the release process of platform features and improvements, including final QA validation, customer impact verification, rollout support, and internal communication readiness
- Creating and mai

📌 Technical Support Specialist (Barcelona)
🏢 Flowbox
📍 Barcelona