About The Role
The Customer Care Specialist plays a critical role in delivering high quality experience to ClearCorrect customers. As part of our Customer Care team, you will support dental professionals through expert guidance, technical assistance, and effective case management. This position requires a strong customer centric mindset, a collaborative approach, and a commitment to continuous learning and improvement.

Role Purpose
To provide professional, accurate, and timely support to ClearCorrect customers, ensuring a seamless and positive customer journey. The role also contributes to building internal knowledge as a Subject Matter Expert, helping elevate team capabilities and strengthen our service standards.

Key Responsibilities
Customer Support & Technical Guidance
- Provide technical and operational support for the ClearCorrect portal, applications, and digital workflows.
- Assist with the setup and maintenance of customer and collaborator accounts.
- Troubleshoot and resolve technical issues with accuracy and professionalism.
- Manage customer feedback, quality concerns,



and service complaints in line with internal procedures.
- Respond to logistics and shipping-related inquiries to ensure timely and accurate deliveries.

Cross Functional Collaboration
- Partner with Salesforce teams and other internal stakeholders to ensure consistent and coordinated customer support.
- Use systems such as Salesforce Service Cloud, ClearComm, CAMDB, and other CRM platforms to manage cases, document interactions, and track progress.
- Contribute to team objectives related to productivity, service quality, and customer satisfaction.

Continuous Improvement & Knowledge Contribution
- Act as a Subject Matter Expert for processes, systems, and ClearCorrect workflows.
- Participate in knowledge sharing initiatives and support onboarding of new team members.
- Identify opportunities to improve customer experience, workflows, and internal processes.
- Provide constructive feedb

📌 Customer Care Specialist (Madrid)
🏢 ClearCorrect
📍 Madrid