Your Purpose

We are looking for an Excellence Hub Director to lead the launch and scaling of our new hub in Valencia, a high-volume, multilingual sales centre at the heart of our integral growth.

This is a unique opportunity to build and lead a strategic hub from the ground up, driving performance and delivering exceptional customer experiences across inbound, outbound, and omnichannel sales.

You will oversee the full lifecycle of the hub from setup and launch to optimization and long-term scalability, while building high-performing teams and shaping a culture of excellence with a direct impact on revenue and customer satisfaction.

In a fast-paced and dynamic environment, you will be empowered to push boundaries, lead with ambition, and turn challenges into opportunities.

Your Impact

Full Site Lifecycle Leadership
- Lead the final setup, operational launch and ramp-up of the MSC Cruises Excellence Hub, building on the existing project foundations and ensuring readiness to 'go-live'
- Drive commercial scaling and performance, translating business objectives (revenue growth,



conversion, etc) into clear execution plans with defined ramp-up milestones
- Own sales hub performance, ensuring consistent achievement of revenue targets and productivity levels
- Oversee day-to-day operations across Sales, HR, IT and Training, ensuring strong coordination, team readiness and performance execution

Strategic Operations & Performance
- Drive daily sales execution across inbound, outbound and omnichannel activities, ensuring strong focus on conversion, productivity and revenue delivery, especially during peak periods
- Monitor and act on sales performance data (calls, leads, conversion, revenue per agent), enabling fast decision-making and continuous optimization of results
- Lead and motivate high-performing sales teams, fostering a performance-driven and meritocratic culture, with strong focus on accountability, engagement and results
- Drive engagement frameworks tailored t

📌 Excellence Hub Director (Valencia)
🏢 MSC Cruises
📍 Valencia