Client Services Team Lead
Madrid | Hybrid (3x2)

We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.
Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.

This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.

What You'll Be Doing
- Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
- Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
- Coordinate complex orders from receipt through production, delivery, and invoicing,



working closely with Planning, Supply Chain, Production, and Project Management.
- Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
- Build trusted relationships with clients and key internal stakeholders across the organization.
- Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
- Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
- Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

What We're Looking For
Experience & Skills
- Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
- Previous experience leading or coordinating teams.
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📌 Customer Service Team Lead (Comunidad de Madrid)
🏢 Giesecke+Devrient
📍 Comunidad de Madrid