Job Description
Integral Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities
As a Travel and Lifestyle Consultant, you will be responsible for:
- Serving as “Travel Masters” who can provide expert consultation and advice on top destinations around the world.
- Creating memorable travel experiences for our Card Members by booking leisure travel with a key focus in Spain and international destination air, car and hotel travel arrangements.
- Helping to manage and develop relationships with travel suppliers to ensure premium Card Member experiences.




- Being accountable and taking ownership of the Card Members’ experience from beginning to end.
- Staying ahead of industry trends and continuously building destination knowledge.
- Serving as “Destination Concierges” who have up-to-date insider knowledge and secure access to exclusive, local hot-spots.
- Efficient and effective completion of requests around our card member’s true needs and requirements to drive first-contact resolution and increase satisfaction.
- Gathering and sharing local content through knowledge platforms, and manage relationships with top restaurants and other destinations.
- Gathering and sharing local content through knowledge platforms.
- Creating innovative ways to resolve Card Members’ issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others.
- Participating with other team members and pro-actively anticipating customer

📌 Counselor II-Consumer Travel (Madrid)
🏢 American Express
📍 Madrid