About the role
You'll be the first point of contact for our members, managing the front desk flow across our two Madrid studios. You'll handle bookings and memberships, support the studio experience and help our team keep everything running smoothly.

Key responsibilities
Welcome clients and manage bookings, waitlists, and membership enquiries via Mindbody
Respond to calls, emails and WhatsApp with warmth and brand consistency
Process payments and handle membership renewals and basic admin
Prepare café offerings: espresso drinks, smoothies and simple food items
Maintain a clean, organised and well-stocked front desk and café area
Support class turnovers: reset studios, manage towels and prepare for sessions
Recommend retail, packages and memberships—when it feels natural
Partner with the studio coordinator and the team to keep studio operations and scheduling running smoothly

What we're looking for
Warm, reliable and detail-oriented
Comfortable with multitasking and Momence software (training provided)
Strong communication skills in Spanish and English
Passion for boutique fitness and community

📌 Front desk receptionist (Madrid)
🏢 AMA PILATES
📍 Madrid