Our Purpose
*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*
Title And Summary
Director, Market Delivery

Job Title: Team Lead – Market Delivery & Technology Account Management

Role Overview

Market Delivery Western Europe is part of Integral Customer Delivery & Care and plays a key role within the Mastercard Europe organisation. This role sits at the intersection of customer, technology, and delivery.

The Team Lead, Market Delivery & Technology Account Management, is responsible for leading a team in Spain and Portugal who manages customer onboarding, implementation, and ongoing technology partnership activities,



while also acting as an individual contributor for selected strategic customers, complex initiatives, and high-priority projects. The role combines people leadership, hands-on customer ownership, delivery governance, customer engagement, and technical oversight to ensure Mastercard solutions are successfully deployed, optimised, and supported throughout the customer lifecycle.

You will guide, coach, and prioritise the work of team members responsible for bringing complex projects live, while directly managing a portfolio of key customers and projects where senior ownership, technical depth, or market visibility is required.

This role is pivotal in developing and sustaining strong technology partnerships to support business growth and enhance customer satisfaction.

This role requires a blend of technical expertise, business acumen, people leadership, operational discipline, and hands-on delivery ownership to set d

📌 Director, Market Delivery (Madrid)
🏢 Mastercard
📍 Madrid