Role description
We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for a L2 Application Support to contribute for a project with one of our integral customers in the banking sector.
Key Responsibilities
Ensure the smooth operation of core banking applications, focusing on application
management (2nd-level support)
Process incident tickets generated by monitoring systems and the local service desk within
agreed SLAs
Coordinate and communicate effectively between incident managers, application service
owners, 3rd-level support, other IT/Agile teams, and business stakeholders
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation)
Administer change requests and ensure proper execution of application-related processes
Participate in periodic release activities, including weekend deployments
Drive process optimization and automation of repetitive tasks, including handover to L1
(Control Center)
Maintain and update application operation documentation and knowledge base
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or
similar tools)
What do we expect from you?
Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Minimum of 2 years of professional experience in application support
Strong Linux knowledge (shell scripting is an advantage)
Solid understanding of Windows OS at server level
Familiarity with Java application servers, databases, and workload automation tools (AWA
experience is a plus)
ITIL Foundation certification
Experience in ba
📌 Application Operations 2nd Level Support (Madrid)
🏢 Ust
📍 Madrid