Responsibilities
Key Accountabilities
- Install and configure the Digital Solutions Software.
- Identify and resolve issues affecting customer’s network working closely with hospital’s IT department.
- Perform required technical training sessions with the supervision of a more senior engineer.
- Respond to and resolve client problems as they relate to technical software issues.
- Refer more complex problems to R&D; and DF departments.
- Serve as liaison between the company and customers.
- Build customer relationships by keeping customers informed of how and when problems are resolved.
- Carry out standard installs at client sites.
- Collaborate in creating Service related documentation.

Internal Networking
To be determined based on department needs, to include interactions such as:
- Cooperating with the rest of the Digital Solutions Service team
- Development and QA teams
- Local Service teams
- Local Marketing teams
- WW Marketing Product Managers
- WW Service
- PPSO (Product Privacy and Security Officer)

📌 Digital Solutions Service Engineer I (Lliçà d'Amunt)
🏢 Accriva Diagnostics
📍 Lliçà d'Amunt