Responsibilities
Key Accountabilities
- Standardize and document best practices, deployment guidelines, and troubleshooting procedures for automation solutions.
- Support pre-sales and project phases by providing technical expertise on automation architecture and feasibility.
- Lead continuous improvement initiatives focused on workflow optimization in laboratory automation environments (e.g., sample routing, processing time reduction).
- Install and configure the Digital Solutions Software.
- Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
- Perform required technical training sessions.
- Respond to and resolve client problems as they relate to technical software issues.
- Refer more complex problems to R&D; and DF departments.
- Serve as liaison between the company and customers.




- Build customer relationships by keeping customers informed of how and when problems are resolved.
- Carry out complex installs at client sites.
- Create Service related documentation.
- Assist and mentor more junior members of the team.
- Lead projects to analyze and identify improvements of the Digital Solutions.
- Be the technical referent for his/her product and also have experience with other products of the company.

Internal Networking
To be determined based on department needs, to include interactions such as:
- Cooperating with the rest of the Digital Solutions Service team
- Development and QA teams
- Local Service teams
- Local Marketing teams
- WW Marketing Product Managers
- WW Service
- PPSO (Product Privacy and Security Officer)

📌 Digital Solutions Staff Service Engineer (Lliçà d'Amunt)
🏢 Accriva Diagnostics
📍 Lliçà d'Amunt