Job Details
Position Job Title: Customer Service Representative (CSR)
BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Function: Customer Service & Supply Chain
Sub-Function: Customer Service
Line Manager’s Job Title: Customer Service Team Leader/Customer Service Manager
On site role – AF Alzira
Contract – Temporary (9–12 months +)
Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role:
the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Job Dimensions & Scope
Internal & external relationships
Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
Central functions including sales, pricing, commercial, customer service, finance
External customers
Principal Accountabilities
Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
M
📌 Customer Service Representative (Alcira)
🏢 Amcor
📍 Alcira