About the Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Subject Matter Expert with solid experience in local payments. You'll ensure efficient and secure operations, maintain compliance, and manage relationships with key payment systems throughout the country. You'll need to know how to manage risks and make independent decisions.

What You’ll Be Doing

Establishing the local payments infrastructure in the market

Building and maintaining genuine relationships with local payment systems, serving as Revolut’s main point of contact

Ensuring full compliance with relevant regulations, guidelines, and operational procedures

Managing end-to-end payment operations, including processing, reconciliation, settlement, and issue resolution with local payment systems





Coordinating with internal IT and other departments to resolve technical issues, support compliance needs, and ensure smooth communication across stakeholders

Monitoring payments performance, reporting key metrics, and identifying risks, such as fraud or operational disruptions, along with recommending controls

Staying engaged with industry forums and up-to-date with regulatory changes, market trends, and innovations to continuously improve expertise

What You’ll Need

5+ years of experience in local payment schemes

User certifications/trainings for operations in the local payment systems

In-depth knowledge of local payments legislation

Fluency in English

Exceptional communication and writing skills

Nice to have

A bachelor’s or master’s degree in finance

SQL skills

Experience setting up payments infrastructure

📌 Subject Matter Expert (Madrid)
🏢 Revolut
📍 Madrid