ECE & MEA Customer Support Service Line Manager
Description -
At HP, we believe technology should make life better for everyone, everywhere. As a integral leader in personal computing, printing, and solutions, HP operates in over 170 countries, combining innovation, sustainability, and customer centricity to deliver meaningful impact at scale. Our success is built on empowered people, strong values, and a relentless focus on customer experience.
The Customer Support Field & Channel organization plays a critical role in delivering HP’s customer promise. We operate at the intersection of field service providers, channel partners, supply chain, and commercial teams, ensuring contractual commitments and service levels are met in complex and diverse market environments.
Within this organization, the ECE & MEA regions stand out for their diversity, operational challenges, and strategic importance—requiring strong governance, stakeholder alignment, and data‑driven Service Level Management.
The Service Level Manager (SLM)



is accountable for end‑to‑end service performance at country / cluster level, ensuring delivery meets agreed service levels, customer experience, speed, and efficiency targets. He acts as a trusted performance advisor to the Country Support Manager (CSM), driving data‑driven insights, corrective actions, and continuous improvement across Field & Channel delivery.
The role requires strong digital and analytical skills to rapidly consolidate, analyze, and interpret service data across multiple systems and countries. Comfort with dashboards, automation, and data visualization is key to turning complexity into clear insights, enabling faster decision‑making and proactive service management in a highly dynamic environment.
This is a high‑impact role offering strong visibility, regional exposure, and the opportunity to shape how HP delivers service in some of its most dynamic markets.

Why Join Us
- Work in a pan‑regional role with real ownership and influence
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📌 ECE & MEA Customer Support Service Line Manager (Barcelona)
🏢 HP
📍 Barcelona