Job Req ID: 29676
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented general expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:
Supermicro is seeking for a Customer Experience Manager, RMA Service to lead and drive the strategic direction of the RMA operations, ensuring seamless execution of warranty service fulfillments and exceptional customer experience. This role requires close collaboration with cross-functional teams to prioritize customer needs, optimize service processes, and uphold the highest standards of quality and responsiveness. The incumbent will be responsible for overseeing daily operations,



implementing continuous improvements, and aligning departmental goals with broader organizational objectives.Essential Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to:

Develop and implement strategies that optimize customer experience and satisfaction.
Lead and motivate the customer service team to deliver a high standard of customer service
Arrange/coordinate training to customer service staff to deliver excellent customer service.
Collaborating with other departments to ensure consistency of customer service handling and resolving customer complaints or issues in a timely and satisfactory manner.
Case Management & Resolution: Oversee RMA cases, ensure prompt replacement part fulfillment, and clear open backlogs within strict Service Level Agreements (SLAs).
Perform data monitoring and analytic to identify red flag and put action in place for proactive

📌 Customer Experience Manager, RMA Service (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva