Present in 96 countries, Wallbox is dedicated to transforming the way the world uses energy through advanced electric vehicle charging and energy management systems.

With headquarters in Barcelona and manufacturing facilities in Spain (Barcelona) and the US (Arlington, Texas), we are rapidly becoming a integral leader in the EV charging industry.

Listed on the New York Stock Exchange (NYSE: WBX), Wallbox has earned international recognition, including prestigious design awards such as IF Design, Good Design, and RedDot.

Our growth continues through strategic acquisitions, including ARES, COIL, and ABL — strengthening our presence across Europe and globally.

Get in charge with Wallbox

The Role

As a Customer Support Specialist L1, you will be the first point of contact for our customers and partners, providing technical assistance and ensuring an excellent service experience.

You will handle incoming requests, troubleshoot issues, and escalate complex cases when necessary, contributing to a high-quality, customer-focused support operation.

What You Will Do




- Manage incoming tickets, calls, and chats from customers and partners.
- Provide first-level technical troubleshooting for Wallbox products (hardware & software).
- Escalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation.
- Follow defined troubleshooting procedures and ensure accurate case documentation.
- Identify recurring issues and share feedback to improve processes and knowledge base articles.
- Support onboarding and guidance for customers and key account partners.
- Collaborate cross-functionally with Product, Engineering, and Technical teams.
- Ensure high standards of customer satisfaction and service quality.
- Contribute to continuous improvement initiatives within Customer Support.

Requirements
- Previous experience in Customer Support / Technical Support (L1).
- Experience working with ticketing systems (Salesforce, Jira or similar).
- Basic technical kn

📌 Customer Service Specialist (Barcelona)
🏢 Wallbox
📍 Barcelona