David Kennedy Recruitment is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain.

Position: Customer Service Representative
Location: Alicante/Malaga , Spain
Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
- Handle inbound customer inquiries via phone, chat, and email channels
- Support customers with mobile, internet, and TV-related questions and issues
- Assist with SIM card activation, mobile data setup, and account-related requests
- Guide customers through TV box installation and home internet setup processes
- Troubleshoot basic technical issues and provide effective solutions
- Deliver professional, customer-focused, and solution-oriented support
- Identify cross-selling and upselling opportunities when appropriate
- Maintain accurate customer records and interaction notes




- Collaborate with colleagues and internal teams to ensure high-quality customer service
- Meet service quality, productivity, and customer satisfaction targets.

REQUIREMENTS:
- Native-level Dutch (C2), English at B1 level or higher
- Strong communication and customer service skills
- Customer-oriented mindset with excellent problem-solving abilities
- Comfortable identifying cross-selling and upselling opportunities
- Good computer literacy and ability to learn new systems quickly
- Tech-savvy with an interest in technology and telecommunications services
- Availability to work rotational schedules, including evenings and weekends
- Legal right to live and work in Spain with valid documentation (EU passport or residency permit)
- Previous customer service, contact centre, retail, hospitality, or sales experience
- Experience in telecommunications, technology, or technical support environments
- Experience handling phone, chat, or email support channels.

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📌 Customer Service Representative (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga