Overview
Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a integral team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.
Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Success, EMEA, you will manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will deliver a white-glove customer experience and collaborate with the Revenue Management team. Your role is to ensure these customers are successful and stay with Beyond as we lead the market in this industry. As the world and travel landscape shift, you will help customers not only survive but thrive.
Responsibilities
Driving customer adoption, retention and satisfaction for an assigned book of accounts
Providing analyses on booking trends and pricing performance for clients
Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
Securing annual subscription renewals and uncovering expansion opportunities
Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
Monitoring and reporting on the health and risk of assigned accounts
Maintaining a deep understanding of Beyond Pricing’s suite of products
Revie
📌 Senior Customer Success Manager (Madrid)
🏢 Beyond
📍 Madrid